AMC Software

AMC and Warranty Management

•  AMC / Contract Renewal Management
•  Care Pack Management
•  Purchase Warranty and Sales Warranty Management
•  Monthly And Yearly income report in a click

Spares Parts Management

•  RMA - Return Material Authorization
•  Defective Return Management
•  Request, Approval, Procurement, Dispatch, Reassign, Close
•  Advance Spare tracking

Automation

•  Automated emails or actions at different stages of ticket resolution
•  Auto preventative maintenance alerts
•  Auto Assign maintenance calls basis sr.no.
•  Automated ticket to Service Engineer as per GPS location
•  Centralized Knowledge Base - Solve problems efficiently and effectively
•  Auto Invoice Creation and follow-ups

Field Service Management

•  Field Engineer Live Location along with Movement History - GPS Mobile Apps
•  Instant Field Engineer Performance
•  Provide accurate account and equipment history to the field technician
•  Expense Voucher from Mobile

Anywhere, Anytime Working

•  Employee Login as per Permission given by Super Admin
•  Client Login Portal - Logging of Service Ticket
•  Vendor Login Portal - Self Service
•  Task Management with Collaboration

Alerts, Reports and Analytics

•  Centralized Client Records for easier Preventive and Break service
•  SLA and Multiple Level Escalation
•  Realtime Open and Total Service Analysis
•  Profitability Report by Sr.No. / AMC Contract / Client
•  Tools Management
•  Compare Multiple Engineer on KPI