Telecom Softwares

6 proven ways in which this software simplifies your call center business and increases its productivity

• Save time of your customers and agents by providing a lot of information directly on the IVR.
• Improve customer experience by routing calls by skills, product, criticality, and other logics.
• Use options for progressive (manual) dialing and predictive (automated) dialing depending on your need.
• Measure agent performance through real-time reports on call handled time, breaks, number of calls answered, and more.
• Increase agent's and leaders' productivity through updated customer details and in-depth analysis of metrics through our CRM tool.
• Improve business process by analysing data on customer issues collected from our seamless ticket management systme.